healthcare • patient management • HIPAA compliance • OutSystems
A leading provider of aesthetic medical services, specializing in less invasive procedures – operating across 80+ locations, with 185+ board-certified plastic surgeons and over 250,000 procedures conducted. Every center is AAAHC-certified, the highest-level accreditation for plastic surgery.
Axians developed a patient management system built on OutSystems that centralizes all patient medical records and surgery-day documentation in a single, HIPAA-compliant platform, replacing paper-based processes with intelligent digital forms, secure document management and seamless integration with existing backend systems.
Challenges
| Reliance on paper-based processes
Managing surgery-day documentation through paper charts created inefficiencies, errors and delays – making it difficult to ensure accuracy, consistency and quality control across 80+ locations.
| Lack of a centralized patient management system
Without a unified digital platform, patient information was fragmented and difficult to access, slowing down internal workflows and limiting visibility across the surgical journey.
| Insufficient workflow automation and quality assurance
Without integrated digital processes, tracking SLA fulfilment, enforcing quality assurance standards and monitoring operational performance across locations was manual, inconsistent and difficult to scale.
Results
| Reduced Procedure Time
Enhanced workflow efficiency reduced average surgery procedure times and improved patient care.
| Increased Procedure Volume
Streamlined digital processes enabled clinics to perform more procedures and accommodate a wider range of treatments.
| Improved Revenue Generation
Optimized processes and an expanded service offering drove revenue growth across consultations, surgeries and aftercare.
| Enhanced BMI Data Accuracy
Precise Body Mass Index data on the day of surgery improved patient outcomes and contributed to lower surgeon turnover.
Solution
Axians developed the Chart Portal – a HIPAA (Health Insurance Portability and Accountability Act) compliant patient management system built on OutSystems that centralizes all patient records and surgery-day documentation in a single system, replacing paper-based processes with intelligent digital forms, secure document management and seamless integration with existing backend systems.
With automated workflows and built-in SLA (Service Level Agreement) tracking, the platform gives management… Read de full solution in the case study. Download it now.
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