human resources  •    workforce management   •    employee scheduling   •    OutSystems
A leading British industrial engineering company, serving hundreds of thousands of customers across dozens of countries in sectors ranging from food and beverage to pharmaceuticals and healthcare, with a global team of engineers dedicated to optimizing the performance of their customers’ industrial systems.
Axians developed a field service mobile app built on OutSystems that allows the company’s engineers to conduct, record and report audits of their customers’ industrial systems directly from their smartphone or tablet, replacing paper-based processes with a standardized digital workflow.
Challenges
| Inconsistent and Inefficient Auditing Processes
With engineers conducting audits across dozens of countries and industries, the lack of standardized processes led to inconsistencies in data collection, reporting quality and overall audit accuracy, making it difficult to ensure reliable outcomes at scale.
| Reliance on Paper-Based, Legacy Workflows
Without a digital tool purpose-built for field audits, engineers depended on manual, paper-based processes that were slow, error-prone and incompatible with the demands of a global operation serving over 110,000 customers.
Solution
Built on the OutSystems platform, Axians developed the Audit Tool Suite, a mobile-first field service app that digitizes and standardizes the engineering audit process. OutSystems low-code enabled rapid development and deployment, accelerating time-to-market and reducing development costs.
The suite includes two core modules: … Read de full solution in the case study. Download it now.Â
Results
| Enhanced Operational Efficiency
Faster audits, reduced resource use and the ability to serve more clients, through streamlined auditing and offline capability
| Increased Accuracy and Consistency
Fewer errors and stronger reliability across all audit outputs, through standardized templates and automation
| Improved Customer Satisfaction
Higher client satisfaction, loyalty and referrals, driven by faster, more accurate reporting with actionable insights
| Cost Savings and Revenue Growth
Clients reduce operational costs through opportunities identified by the RPA module, while efficiency gains free internal resources for revenue-generating activities
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